Managing Patient Complaints

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Managing Patient Complaints

Tuesday, October 01, 2024, 3:00 PM - 4:30 PM EDT

Category: Events

Complaints happen. Do you have a procedure to handle them or is the process more ad hoc?

Are you aware of the CoP complaint requirements? How do you track and document them? Improving your complaint management process improves patient care overall. This informative webinar will teach you how developing a customer service program can improve patient satisfaction and decrease complaints.

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

Identify Conditions of Participation (CoP) requirements for complaints
Employ best practices in complaint management
Realize how a customer service program can reduce the number of complaints and improve satisfaction scores

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Georgia POLST Collaborative

GA POLST and the Georgia Hospice and Palliative Care Organization (GHPCO) are proud to announce our collaboration and partnership! The Georgia POLST and GHPCO have long shared fundamental goals of enhanced end of life care through advance care planning. GHPCO is proud to partner with the GA POLST Collaborative providing information, education and advocacy around advance care planning and POLST in Georgia! Click Here to learn more about the Georgia POLST Collaborative.